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what we do

We provide a vibrant network where service management practitioners, providers of services, customers and vendors alike share knowledge, experience and views.

We are a non-profit organisation, by its members and for its members

Become part of the network. Experience the benefits of joining a world wide community of thinkers and doers.

We approach Service Management in a holistic way, looking beyond the traditional boundaries

No navel-gazing here. In the true spirit of systems thinking we don't shy away of other disciplines and try to understand the overall picture.

We have served the service management community in Belgium for many years

Strongly rooted in the passed but with an eye on the future, our community offers you a platform to discuss new trends and discover what's on the horizon.

improve the management and delivery of your business and it services
Products are so yesterday. Nowadays everything evolves into a service. Expand the service paradigm inside your organisation to become more customer oriented and improve adoption and overall experience.
Your benefits as itsmf belgium member
As a member you're entitled to a generous package of benefits including free access to our multiple events.


  • 13 June
    13:00 - 14:30
    Top tips for a Successful SIAM Implementation
  • 3 June
    17:30 - 20:00
    KPI's Are Your Best Friends
    Do you understand what a KPI is? Do you use them to create Great or at least...
  • 26 February
    13:30 - 18:00
    How can IT convince the business to take its role in Governing IT seriously?...


  • Blog
    Jan 30th 2016
    A Dutch perspective on Corporate Digital Responsibility in Antwerpen (a tale of...
  • Blog
    Feb 3rd 2016
    IT Governance Conference
  • business-IT Alignment: GAME ON!
    May 13th 2016
    Business & IT-Alignment: Game on!